Purely Care
call us now on 01603 407707
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frequently asked questions
Q: What tasks can I expect my live-in carer to carry out?
A: Almost anything involved in the process of daily living. This may include shopping, cooking and cleaning but also ‘personal care’ tasks such as bathing, helping to get dressed and helping to bed. The important thing is that we agree a care plan in advance so that everyone knows what is (and what is not) required. This plan is written down and reviewed on a regular basis so as your needs change the care plan is adapted.
Q: Who are these live-in carers?
A: Care workers come from all walks of life. It is our job to make sure that we ‘match’ carers and clients as successfully as possible. That is why we visit you to discuss your needs and expectations before allocating a care worker to the task. Many of our staff have been with us for considerable periods of time and are very experienced in care provision. All our carers undergo comprehensive training before any placement is made to make sure that the whole package goes without a hitch.
Q: How long can I book the service for?
A: As long as you like! Our minimum period is normally four weeks although this can be adapted to suit your needs. We can arrange anything from a few weeks post operative recovery to long-term permanent placement. We also provide regular respite for some families, where our care workers visit for a few days or a week at a time to give the family carer a break.
Q: What sort of support will the live-in carers receive?
A: We have a support line manned 24 hours a day. We also have care supervisors who visits all our clients to make sure that our target of complete customer satisfaction is achieved. Our office is open from 9am to 5.30pm Monday to Friday and is staffed by fully trained care professionals.
Q: Who are the office team?
Liz Atkins
Liz is our Assistant Manager. She has been involved with the company for nearly 2 years. She has previous experience of working with people with learning disabilities and also worked as an activities co-ordinator with older people. Liz has lived in the area for 8 years and is married to a local business man. As a mother with a young family, Liz finds that working for Purely Care allows her to utilise both her business and caring skills, and balance the demands of a growing family. Liz gave birth to baby Betsy in July 2012 and is currently on maternity leave.
Michelle Brown
Michelle is one of our care supervisors. She has worked in care for 16 years. Her previous experience includes a number of different care settings including residential care for older people and for adults with neurological conditions.
Nicci Saul
Nicci is also a care supervisor. She has 17 years experience in health and social care. She has worked in a variety of residential care settings for adults and at one time worked at the Norfolk & Norwich University Hospital. More recently she has held managerial roles in residential homes for older people.
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The Next Step
Interested in how we can help?
Contact us online or call us on
01603 407707 to arrange an assessor to visit.
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To Contact Us
Tel: 01603 407707
Email: info@purelycare.co.uk