Do You Need 24/7 Care?
01603 407 707
MONDAY – FRIDAY 9AM – 4:30PM

Out Of Hours Care Service
07557 389 430
24/7 – 365 days a year

Frequently asked questions

Contact Us Today
Our Vacancies
Q: What tasks can I expect my carer to carry out?

A: Almost anything involved in the process of daily living. This may include shopping, cooking and cleaning but also ‘personal care’ tasks such as bathing, helping to get dressed and helping to bed. The important thing is that we agree a care plan in advance so that everyone knows what is (and what is not) required. This plan is written down and reviewed on a regular basis, so as your needs change the care plan is adapted.

Q: Who are these carers?
A: Care workers come from all walks of life. It is our job to make sure that we ‘match’ carers and clients as successfully as possible. That is why we visit you to discuss your needs and expectations before allocating a care worker to the task. Many of our staff have been with us for considerable periods of time and are very experienced in care provision. All our carers undergo comprehensive training before any placement is made to make sure that the whole package goes without a hitch.
Q: How long can I book the service for?
A: As long as you like! Our minimum period for live-in assignments is normally four weeks although this can be adapted to suit your needs. We can arrange anything from a few weeks post-operative recovery to long-term permanent placement. We also provide regular respite for some families, where our care workers visit for a few days or a week at a time to give the family carer a break.
Q: What sort of support will the carers receive?
A: We have a support line manned 24 hours a day. We also have care supervisors who, regularly and as requested, visit all our clients to make sure that our target of complete customer satisfaction is achieved. Our office is open from 9am to 5pm Monday to Friday and is staffed by fully trained care professionals. Our care trainer provides additional training to meet specialised needs such peg feeding, nebulisers etc.
Q: What sort of support do the live-in carers receive?

A: We have a support line manned 24 hours a day.  We also have a care supervisor who visits all our clients to make sure that our target of complete customer satisfaction is achieved.  Our office is open from 9am to 4.30pm Monday to Friday and is staffed by fully trained care professionals.

Q: Won’t we get fed up with each other’s company?

A: If the care package was not properly managed there would be a chance that this may be true.  That is why we always build in time off for the care worker every day and why we ask for a private bedroom.  It is vital that, whilst the care needs are paramount. Out clients don’t feel that they are being watched 24 hours a day.  This is ensured by making sure that we agree the plan in advance and then deliver it!

Q: Can I cancel it if I don’t like it?

A: Yes of course you can.  We also understand that sometimes personality clashes mean that two people do not get on very well.  If you do not like your care worker we will do our best to accommodate your wishes. Because live-in care takes some time to set up and is the carers livelihood we do require a four-week notice period.  However everything else is subject to review and to our making sure that our clients get exactly what care they want and need.   Our four-week notice period works both ways and we therefore make a guarantee to you that our care will be provided at least four weeks in advance.

Q: What is the legal position?

A: Although it may be hard to believe, some live-in care providers do not even employ their care workers.  Instead they will offer to act as an agent on your behalf. Purely Care, however is an employer and as such all the things you would expect (like references, interviews, training and of course insurance) and all the responsibilities of being an employer of staff are included in our charges.  Your contract is undeniably with Purely Care and we fully accept the responsibilities that this brings.

Q: What happens now?

A: If you want to set up a live-in care package the first thing to do is telephone Purely Care on 01603 407707.  We will then visit you to talk about the specific needs and requirements you have. Once we have agreed those we will come back to the office with the information and our care co-ordination team will create your care plan and locate the right carer(s) for you.  We will then contact you to make sure you are happy with the person we have selected and, if everything is OK, we will arrange a start day. On that day our Care Supervisor will ‘see in’ the new carer, spending time to make sure that everyone is clear about what is to be done.  The Care Supervisor will, from then on, be the named contact for any issues or developments arising within your care plan.  In this way we make sure that everything runs as smoothly as silk.