Frequently asked questions

Q: What tasks can I expect my carer to carry out?

A: Almost anything involved in the process of daily living. This may include shopping, cooking and cleaning but also ‘personal care’ tasks such as bathing, helping to get dressed and helping to bed. The important thing is that we agree a care plan in advance so that everyone knows what is (and what is not) required. This plan is written down and reviewed on a regular basis, so as your needs change the care plan is adapted.

Q: Who are these carers?
A: Care workers come from all walks of life. It is our job to make sure that we ‘match’ carers and clients as successfully as possible. That is why we visit you to discuss your needs and expectations before allocating a care worker to the task. Many of our staff have been with us for considerable periods of time and are very experienced in care provision. All our carers undergo comprehensive training before any placement is made to make sure that the whole package goes without a hitch.
Q: How long can I book the service for?
A: As long as you like! Our minimum period for live-in assignments is normally four weeks although this can be adapted to suit your needs. We can arrange anything from a few weeks post-operative recovery to long-term permanent placement. We also provide regular respite for some families, where our care workers visit for a few days or a week at a time to give the family carer a break.
Q: What sort of support will the carers receive?
A: We have a support line manned 24 hours a day. We also have care supervisors who, regularly and as requested, visit all our clients to make sure that our target of complete customer satisfaction is achieved. Our office is open from 9am to 5pm Monday to Friday and is staffed by fully trained care professionals. Our care trainer provides additional training to meet specialised needs such peg feeding, nebulisers etc.